The results are in! The 2017 satisfaction telephone survey results are our best yet. It’s great to see so many of our brokers taking the time to give us their feedback – what’s even better is we’re either maintaining or… Read More ›
We’ve achieved the prestigious ServiceMark accreditation from the Institute of Customer Service. Following a rigorous process, which has involved a number of our brokers, we achieved an overall customer satisfaction score of 83.9 earning a score significantly higher than the… Read More ›
We know how important it is for you to win new business – some of which can involve a long tender process! We’re here to help – after all it’s the claims process which is the moment of truth for… Read More ›
We’ve just launched our new Claims Dashboard functionality on the LV= Broker Portal! It includes all new claims updates from today, and will be populated with previous claim updates over the next week. This will make managing open and closed claims a ‘breeze‘ this spring for your company…. Read More ›
We know placing mid-market business can be tricky and that you need more from your insurer than just a good product at the right price. Well, say cheese, as this is where LV= Optimum comes into the picture! Our solution is to get mid-market… Read More ›
We wanted to share the newest ‘Be Safe’ Scooter Crime Toolkit provided by the Metropolitan Police. They’re running a campaign to educate the general public on scooter theft prevention and we thought this would come in handy for you and your customers. How you… Read More ›
Now that spring’s round the corner, we wanted to share why our enhanced Classic Car scheme will keep customers ‘steering’ towards your cover. The scheme at a glance: Maximum value on comprehensive cover has been extended to £100,000 for classic vehicles Protected No Claims… Read More ›
We wanted to remind you that our Highway Horsebox and Motorcycle Carrier scheme is not ‘horsing’ around this year! As one of our Horsebox and Motorcycle Carrier scheme brokers, we wanted to remind you that we’re not ‘horsing’ around this… Read More ›
Our Highway Motorcycle product has been ‘revved’ up just in time for spring and we wanted to share some changes we’ve made that your customers will ‘wheelie’ enjoy. How our product is now ‘geared up’: Maximum value on comprehensive cover has been… Read More ›
Bigger and better! We’ve increased our max value on comprehensive cover to £60,000 for Highway Motorhome Insurance. Here’s why our scheme will continue making your customers ‘happy campers‘ this year! The scheme at a glance: Maximum value on comprehensive cover now up to £60,000… Read More ›
It’s that time of year! New vans will be hitting the road from 1 March with the latest registration number plates and need to be insured. Our Defaqto 5 Star rated van insurance product is here to ‘steer‘ your customers the right way…. Read More ›
Your love affair with our Operations Teams continues. From 20 – 24 November we carried out a telephone survey across Personal Operations, Specialist Commercial Motor, Commercial Motor Operations and Commercial Package Operations to find out what you think of our… Read More ›
Winter is the time that classic cars are used the least but also when they can become the most damaged. To avoid this being the ‘winter of discontent’ for your customers, we’ve got 10 top tips on what your customers… Read More ›
With the all too frequent incidences of appalling terrorist atrocities both in the UK and abroad, there’s never been a time when compliance with sanctions, and terrorist-financing legislation and regulation, has been more important. Insurers and brokers have an important… Read More ›
In this year’s Unusual Road Awards, we’re celebrating five European roads and five UK roads, as we look further afield to select thrilling drives for motoring enthusiasts. Although the awards add a bit of fun to motoring, the message… Read More ›
