Meet the Team: What have CCPT been up to recently?

At LV= we’re passionate about combating insurance fraud, so we caught up with the Claims Crime Prevention Team to see what they’ve been getting up to.

Meet the Team

 

How are LV= tackling the huge issue of claims fraud?

We have invested heavily in bespoke fraud detection systems and in developing the technical capabilities of our front line fraud handlers.  We have dedicated Claims Crime Prevention Team across four sites in Bournemouth, Ipswich, Leeds and Croydon.

What we do

We investigate all types of suspected fraudulent claims including linked and organised fraud, Motor, Fire & Theft, Property and Commercial. The fraud profiles we investigate can range from ‘bogus’ passengers, induced accident, slip and trip claims to large commercial arson.

Working together to prevent fraud

By helping us to prevent potential fraudulent claims, together we are protecting our genuine customers and helping to keep the cost of premiums down.  If you suspect a claim is fraudulent you should report any suspicion to us.  We also work with external fraud agencies such as IFED, IFIG and the police.

Our teams can be contacted via the following email addresses:

ABC – Ipswich.CVU@lv.com

Commercial Motor – ClaimsValidationCommercialClaims@lv.com

Highway Personal Lines – Leeds.CVU@lv.com

Fire & Theft – IpswichF&TCCPT@lv.com

Property – cv.home@lv.com

Highlights of 2014

  • Detection Rate 75%
  • 24 hour turnaround on all new referrals
  • Linked & organised claims increase to 52 live operations
  • On track to prevent over £40 million of fraud in 2014
  • Development of fraud indicators
  • Customer and claimant fraud profiling
  • Data sharing and improved intelligence tools

The IFB have just announced a new membership model, providing more brokers with access to tools and information in the prevention of fraud.  Click here for more information.



Categories: Commercial Lines, Personal Lines

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