LV= voted top insurer for customer satisfaction


LV= has been voted the top insurer for customer satisfaction and the seventh best UK business across all sectors, according to the 2015 UK Institute of Customer Service Customer Satisfaction Index (UKCSI).


The survey, involving around 10,000 consumers from across the UK, looks at 222 companies across 13 sectors.  LV= was just one of two insurers that appear in the Top 50 (LV= 7th and Saga 47th).

The online survey asks consumers to choose a company and rate it based on a number of factors. It shows that LV= is by far the most trusted insurer and the one that consumers think is the easiest to do business with. The research clearly demonstrates the link between providing an excellent level of service and customer loyalty plus the importance of employee engagement.

This is a fantastic result and something we’re really proud of as it demonstrates our mission to become best loved.

Top 10

UKCIS Ranking Company
1 John Lewis
2 Amazon
3 First Direct
4 Ocado
5 Marks & Spencer (Food)
6 Nationwide
7 LV=
8 Waitrose
9 Argos
10 Aldi


Categories: Commercial Lines, Personal Lines

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