From Exeter to Glasgow, and everywhere in between
Over the last eight weeks we’ve covered over 900 miles visiting all nine of our commercial branches hosting broker development sessions. The development sessions gave some of our brokers the opportunity to meet our senior management team, local branch contacts and claims teams to share some of the initiatives we’re doing locally as well as discussing the LV= claims approach and service aspirations.
Focusing on our SME offering we also had local underwriters available to discuss risks with a story which gave brokers a better understanding of our appetite and more importantly insight into the way we underwrite business with them.
Here are some of the statistics from the sessions and why we think it’s important to continue these in 2016.
96% of attendees said the event added value to their business with 92% saying the sessions gave them a greater insight into LV= Broker. Out of the topics covered on the day the most popular were our history and future plans closely followed by our claims approach.
If you’d be interested in attending local events like this in the future please let us know here.
On the road with our claims team
- By Shaun Quinton, Claims Business Adviser
The first leg of our ‘claims on tour’ broker forums took us to sunny Glasgow.
Having never been to Scotland before I was clearly disillusioned by TV and films where Scotland is generally portrayed as cold, wet and windy, so when we exited the plane I quickly regretted wrapping up for winter, as it was glorious weather.
The hospitality in Glasgow was just as glorious, especially at the venue, 200 SVS Conference and Events, where we met up with Alan Blair, our Regional Sales Executive based out of the LV= Glasgow office.
The presentation kicked off at 10am and for the following 3 hours (we gave them a break halfway through, we’re not that unkind) we took the 20 guests from 13 of our brokers through the tour of our claims offering.
This stop included guest speakers Michael Lewis and Adrian Norman. Michael replaced Steve Clarke as our TP rep for this one because, as part of the Special Jurisdiction Team he specialises in Scottish claims and his presentation focussed on the Scottish market to make it more relevant to our Scottish Brokers. Adrian covered off the Employers Liability, Public Liability and Business Interruption side of the business as a lot of the brokers hold combined policy business.
A particular point of interest was when Glenn Brock raised about the broker portal and the changes we’re looking to make to the information available in it. They weren’t aware of it but all said that this is something that they want and the more interactive it can be and the more information it can provide (within DPA) would be a massive time stealer and vastly drive down inbound calls to us. The challenge for us is getting the awareness of it out there via our RSE’s so that we can get them set up.
The forum ended with a session over lunch (including cheeseburgers and haggis!!) where we sat on a table each to field any specific questions that the brokers had for us.
Overall the forum was a complete success, the feedback from the brokers on the days was extremely positive and they said, although they think our claims service is good anyway, it’s great to spend time with us and hear what’s changing to make us better for our mutual policyholders.
Invites for our first round of claims forums have already been sent out – however we’ll be doing some more next year across the country. If this is something you’re interested in please let us know.
Categories: Commercial Lines