Steve Treloar – our new Managing Director for GI has just joined us and we managed to catch up with him for a quick chat where he talks about Digital, Trust and Manchester United.
Steve, tell us a bit about your background
My last role was at Aviva, as Managing Director of Personal Lines, and before this, I worked in a variety of senior roles at both Aviva and RBS Insurance/Direct Line Group. It was at Direct Line where I first met John O’Roarke.
So, you’ve worked in Insurance for some time?
I’ve worked in Insurance for over 19 years and it’s genuinely something I love doing. I think we work in a fantastic business, a fantastic industry, one that really looks after its customers.
So, why LV=?
I was delighted to be approached about the role. Great businesses always remember that they owe their existence to the customer – without customers they have nothing – and the customer forms their opinion about a business through the way that business and its employees treat them. So the LV= focus on the customer and the employee is exactly what great businesses do, and I’m both proud to be joining LV= to continue that journey, and humble that I was asked.
What are your thoughts on digital?
What does Digital mean? To me, it describes the new ways of working that we need to grasp as an organisation so we can provide customers with the levels of service they get from stand-out organisations like Amazon and Apple. Customers want and expect great service from companies across all their technology. They might want to speak to us, or they might want the convenience to self-serve. Digital is the means through which we create an organisation that serves these new and emerging customer needs. It is vital. It is exciting. And it is happening now.
What about outside of work…
I live with my wife and three daughters in Surrey. As you might expect, time outside work is pretty hectic. I operate a taxi service to various shopping centres and parties. When not driving around the south-east, I like to play golf (badly!), stay moderately fit through swimming, and generally watch sport. I enjoy nothing better than a day watching cricket with a picnic hamper, good bottle of wine and good company.
If you could invite anyone to dinner, dead or alive, who would it be and why?
James Corden – wouldn’t that be a fun dinner party?
And finally, and more importantly, which football team do you support?