Thanks for your feedback – results are in

The results are in! The 2017 satisfaction telephone survey results are our best yet. It’s great to see so many of our brokers taking the time to give us their feedback –  what’s even better is we’re either maintaining or improving the service we’re giving you.  Feedback like this is important to us and we use the results to assist with training new staff, coaching existing staff and overall to provide you with the high quality service you expect to receive from us.

Here’s the latest set of results from 2017, combined across both commercial and personal lines:

Overall Combined Survey Results – (Personal Operations, Commercial Motor & Commercial Package)
916 Brokers participated in the telephone survey.
98.80% of our Brokers were satisfied that their query was resolved effectively.
99.12% of our Brokers were happy with the service they received.
96.24% of our Brokers would consider LV= Broker easy to do business with.
98.78% of our Brokers would recommend LV= Broker to their customers and colleagues.

Categories: Commercial Lines, Personal Lines


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