Our fraud fighters were on TV this week!

On 21 November, we featured on BBC One’s ‘Claimed and Shamed’ TV show with a claims fraud case.

This investigation is just one of many examples of how we collaborate, investigate and secure evidence against those who are negatively impacting our industry.


The policyholder claimed a car reversed into his stationary car, but upon investigation of the damage we concluded that this couldn’t be the case – it seemed as though an instrument (like a hammer) was used to cause the damage. The policyholder’s failure to disclose the true position resulted in his claim being repudiated and us referring the case to Insurance Fraud Enforcement Department (IFED).

The LV= fraud fighters

Our Claims Crime Prevention Team investigates potentially fraudulent claims, reducing increased expense to us and our brokers. You can help us in identifying and defending these claims by being extra vigilant and speaking to us if you have any suspicions.

General Fraud queries:

Matt Crabtree

01489 586434 matthew.crabtree@lv.com

Motor Claims Fraud:

James Garwood

01689 804414 james.garwood@lv.com

Categories: Commercial Lines, Personal Lines


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