The results of our recent Operations Telephone survey are in. The survey covered Personal Operations, Specialist Commercial MotorCommercial Motor Operations and Commercial Package Operations to find out what you think of our service.

Operations Telephone Survey Results

We’re dedicated to delivering the best service we can for you and pleasingly this really reflects in our latest results. Based on your feedback, 99% of you said that your query was resolved effectively. 96% told us we’re meeting our goal of being ‘easy to do business with’ and 99% said you were happy with the service you received.

Steps we’ve taken to improve customer service: 

  • Achieving the Institute of Customer Service (ICS) ServiceMark Accreditation
  • Shifting towards more automation and self-serve, this shows how important the combination of technology and people is to helping you
  • Simplifying our service proposition following direct feedback from you.

A big thanks for your feedback – it really helps us understand what we need to do to stand out from the crowd!