We’ve made some changes to our property investors, combined and package products. From 4 August you’ll be able to access the new policy wordings via the e-Docs store and Gateway for new business and renewals effective 1 September. Here’s the great stuff, but all the finer details… Read More ›
Children’s Hospice South West (CHSW) is the proud owner of a brand new bespoke minibus. As part of our Big Heart Charity Giveaway, CHSW was nominated by South West broker, Higos Insurance Services. The charity, which provides respite and specialist… Read More ›
The results are in! The 2017 satisfaction telephone survey results are our best yet. It’s great to see so many of our brokers taking the time to give us their feedback – what’s even better is we’re either maintaining or… Read More ›
We’re finally terminating our old 0845 numbers – form 31 July you’ll only be able to reach us on an 0800 number. Back in May 2015 we replaced all our 0845 numbers with 0800 ones – so that it’s free… Read More ›
We’ve achieved the prestigious ServiceMark accreditation from the Institute of Customer Service. Following a rigorous process, which has involved a number of our brokers, we achieved an overall customer satisfaction score of 83.9 earning a score significantly higher than the… Read More ›
We’re a Finalist at the British Insurance Awards 2017. We were shortlisted for Commercial Lines Insurer of the Year and are thrilled to have been recognised in such a tough category. The BIA’s recognise excellence, showcasing the best in class… Read More ›
What should you do when claims happen and underinsurance is identified? Protecting your customers is your priority. We have a solution – a service designed to tackle issues surrounding inaccurate sums insured on commercial buildings. We listened to you We’ve… Read More ›
Our new e-Docs Store is now live! You can easily access all your policy documents online via the LV= Broker Portal. Not set up? Speak to your Broker Administrator or simply set yourself up here. Here’s how our e-Docs Store benefits you:… Read More ›
Following your feedback, we made some key changes to the way our online systems are signposted and accessed to make things easier for you. Here’s what’s new: Login options are now simplified from 4 to 3 with the launch of… Read More ›
We know how important it is for you to win new business – some of which can involve a long tender process! We’re here to help – after all it’s the claims process which is the moment of truth for… Read More ›
What’s impersonation and identity theft? Impersonation/ID theft is a by-product of Ghost Broking and is when an individual’s identity is stolen The fraudsters use personal identifiable information (including name, date of birth, contact details and bank account information) to obtain… Read More ›
BIBA is over for another year – but what a conference it was! Take a look at the best bits from our 2 days in Manchester. See you next year!
