Did you know it takes less than a minute for a motorcycle or scooter to be stolen, especially when they are left either unsecured or with inadequate security? Here are our 10 Top Tips on what your customers can… Read More ›
Personal Lines
‘Revving’ towards Motorcycle Security with a visit to New Scotland Yard
Motorcycle security isn’t just important to the police, it’s also important to your customers. As motorcycle insurers, we feel we have a duty to not just offer peace of mind that the customer is covered in the event of… Read More ›
Handing over the ‘reins’ for Horseboxes
A new and improved Horsebox and Motorcycle Carrier scheme is now available. The Horsebox product is now full cycle EDI and screen driven – saving time and money. The scheme at a glance: Lost key cover of up to £500… Read More ›
Big Heart Minibus – we have a winner!
Children’s Hospice South West (CHSW) is the proud owner of a brand new bespoke minibus. As part of our Big Heart Charity Giveaway, CHSW was nominated by South West broker, Higos Insurance Services. The charity, which provides respite and specialist… Read More ›
Thanks for your feedback – results are in
The results are in! The 2017 satisfaction telephone survey results are our best yet. It’s great to see so many of our brokers taking the time to give us their feedback – what’s even better is we’re either maintaining or… Read More ›
Tips for securing a Motorhome
Motorhome theft is something no owner wants to go through as they lose a holiday, a memory and a means of transport. Officers have launched an operation after a substantial increase in the theft of Motorhomes; this has created a… Read More ›
Goodbye 0845, hello 0800
We’re finally terminating our old 0845 numbers – form 31 July you’ll only be able to reach us on an 0800 number. Back in May 2015 we replaced all our 0845 numbers with 0800 ones – so that it’s free… Read More ›
A score of 83.9 – thumbs up to that!
We’ve achieved the prestigious ServiceMark accreditation from the Institute of Customer Service. Following a rigorous process, which has involved a number of our brokers, we achieved an overall customer satisfaction score of 83.9 earning a score significantly higher than the… Read More ›
e-Docs Store now live
Our new e-Docs Store is now live! You can easily access all your policy documents online via the LV= Broker Portal. Not set up? Speak to your Broker Administrator or simply set yourself up here. Here’s how our e-Docs Store benefits you:… Read More ›
We’ve made some changes to the LV= Broker Portal
Following your feedback, we made some key changes to the way our online systems are signposted and accessed to make things easier for you. Here’s what’s new: Login options are now simplified from 4 to 3 with the launch of… Read More ›
New contact number for Highway Van claims
We’ve updated our claims telephone numbers for your Highway Van customers. The contact numbers listed in policy documents are now out of date and we’re in the process of updating and issuing new documents to show the new numbers, along… Read More ›
Offering more claims help
We know how important it is for you to win new business – some of which can involve a long tender process! We’re here to help – after all it’s the claims process which is the moment of truth for… Read More ›
