Legal Information

Product Legal Information

Insurance

ABC and ABC Insurance are registered trade marks and are trading styles of the Liverpool Victoria group of companies.

Highway is a registered trade mark and Highway and Highway Insurance are trading styles of the Liverpool Victoria group of companies.

LV= and Liverpool Victoria are registered trade marks of Liverpool Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies

General insurances are underwritten by Liverpool Victoria Insurance Company Limited and
Highway Insurance Company Limited.

Liverpool Victoria Insurance Company Limited, registered in England and Wales no: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965.

Highway Insurance Company Limited, registered in England and Wales number 3730662, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202972.

Registered address for both companies: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333.

Complaints

If you have a complaint about your policy or the service you have received, please contact the broker, intermediary or agent that arranged it.

If you are not satisfied with the way a complaint has been dealt with please contact us by phone. Or if you prefer to write, please address your letter to: Box 2, LV=, County Gates, Bournemouth BH1 2NF. When contacting us please ensure you quote your policy or claim number as appropriate. A copy of our internal complaints procedure is available on request.

If we cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter. The address is: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9 123 (from mobile or non BT lines) Email complaint.info@financial-ombudsman.org.uk.

Making a complaint will not affect your right to take legal action.

Financial Services Compensation Scheme

We’ve been in business since 1843, and take great care to manage our affairs sensibly. If we ever did get into financial trouble and couldn’t honour our commitments, you may be entitled to compensation from the Financial Services Compensation Scheme.

The compensation you could get depends on the type of product you have.

Compulsory Insurance (e.g. 3rd party motor insurance)
100% of the claim, and the maximum compensation is unlimited.

Non-compulsory Insurance (e.g. home and general)
90% of the total claim, and the maximum compensation is unlimited.

For more information go to www.fscs.org.uk or call 0800 678 1100 or 0207 741 4100.

Financial Services Compensation Scheme
10th Floor
Beaufort House
15 St Botolph Street
London
EC3A 7QU